Lodge Management Couple - Southern Africa

SA- LG67            

Job is to be based in the Southern Africa, with a very good Client of our luxury hotel group. Job Description & Responsibilities: KPI; Ensure the smooth running of your camp in all areas from guest experience, to staff and admin. ▪ Meeting guest needs at all times and dealing with guest requests. ▪ Checking menus and assisting with menu planning. ▪ Monthly stock takes of food and beverage and orders. ▪ Continual monitoring of service standards. ▪ Continuous service training with staff on LQA standards and fine dining. ▪ Ensure staff are meeting our minimum LQA requirements. ▪ Monitoring of Spa staff in all aspects of their job. ▪ Helping the environmentalist control grounds men and ensure that grounds are kept in the condition expected. ▪ Keeping the maintenance manager updated as to any maintenance issues in camp. ▪ Overseeing maintenance staff in camp. ▪ Ensure that all tents and main public areas are maintained aesthetically and functional. ▪ Ensuring that the curio shop is kept clean and tidy.  ▪ Updating wages and salaries sheets. ▪ Monitor and control all staff welfare issues. ▪ Enforcing all company policy and procedures. ▪ Control and issue of housekeeping stocks and storerooms. ▪ To conduct thorough site inspections to travel trade. Required Qualifications & Experience ▪ Guiding or Hospitality or Food and Beverage Management qualification ▪ A minimum of 6 years’ previous Operational experience at Management Level within a 5* luxury environment is essential ▪ International experience will be advantageous ▪ Proven experience in coordinating, managing & motivating a highly diverse compliment of staff ▪ The ability to maximise staff performance through training & coaching ▪ Flexibility and ability to work long hours & shifts ▪ The ability to work in a highly pressurised work environment

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